When an order gets blocked due to an unintentional browser closure, follow these steps to resolve the issue:

1. Ticket Submission: The process begins when a user submits a ticket reporting that a specific order is blocked due to an unintentional browser closure for instance. Below is an example of what the ticket might look like:

2. Access M3: Log in to M3 and navigate to Administration Tools.

3. Business Engine Job: Select Business Engine Job from the menu. You will see a screen similar to the example below:

4. Select the Blocked Program: Identify and select the program that is blocked. The most common cases are OIS300 or OIS100, as shown in the example.

5. Kill the Job: Highlight the job and Click on the Kill Job button.

6. Refresh and Verify: Click on Refresh and ensure that the job has been successfully closed.