This article descript how to access 3E(previously known as MSDGEN) Zendesk and the benefit users can get from it.
Target audience:
3E Generate users
3E Generate system owner
Helpdesk
What is 3E Zendesk?
3E Zendesk is a online platform hosted and managed by 3E which provide resource on training for their products, which includes 3E Generate.
How to access?
- Go to: 3E Zendesk
- Sign up
- Fill in name, email and press 'Sign up'
- You will receive an email and follow the instruction to verify the account
Accessing Training resource
1) Training videos: this section consist of 2 parts of training videos, Core Trainings and Increase Your IQ Trainings. This section is highly recommended for users that would like to take the training at their own pace and who would like to have some revision.
2) Articles and Guides: this section provide articles on frequently asked questions.
3) Webinar Schedule: this section allows users to register on live webinar trainings hosted regularly. Highly recommended for first time training or who have some questions on different aspect using the software.