For the time being, data governance requests are only going to be submitted for changes to M3 and will be limited to requests for values to be added to drop-down lists within certain programs of M3. If a ticket comes into the Help Desk that seems to meet this criteria, where a user is asking to have something added to a drop-down list within M3, then you will be expected to categorize that ticket as a Data Governance request.
In order to better automate this process, categorizing a ticket as Data Governance will perform three actions immediately through a Freshservice workflow:
- The ticket will be assigned over to Tally Rodgers
- An email will be sent over to the Data Governance team shared mailbox notifying them of the submission
- A response will be sent back to the requestor noting that the request has been forwarded to the Data Governance team for review
Once you have selected Data Governance as the category and saved the changes for the ticket in order to activate the automation, no further action will be needed from IT Support teams on the ticket. When in doubt, go ahead and categorize the ticket as Data Governance, and upon review, the team can assign the ticket back if it is found to be unrelated to M3 data governance.
In the future, the types of Data Governance requests we receive will continue to evolve, and we will provide more information and update this solution article accordingly on how to handle these requests.
In the future, the types of Data Governance requests we receive will continue to evolve, and we will provide more information and update this solution article accordingly on how to handle these requests.