3E Generate "Unable to start".

The issue:

A user logs on to CITRIX and clicks "Prod - 3E Generate 70" or "Test - 3E Generate 70".

The application attempts to launch and then displays the message "Prod (or Test) - 3E Generate 70 Unable to start".

See the following screenshot:

Try the following (screenshot below):

• Logon "USKIXENA1" - The "CITRIX Studio" server.
• Open "CITRIX Studio".
• Click on "Applications"
• Click the system that is having the issue:
  • "Prod - 3E Generate 70"
  • "Test - 3E Generate 70"
• Click the "Sessions" tab. (In the "Details" pane near the bottom of the widow.)
• Select the user's session.
• Click "Log Off".  (In the "Actions" pane near the right side of the window.)
• Have the user logon again.
  • The "unable to start" message should be gone.
  • 3E Generate should launch as normal.