When a user has an issue with LabVantage, they need to send a request to Helpdesk to resolve the issue.
Audience
All LabVantage Users
There are two separate installations of LabVantage
1. QC
2. CLS
If your email only mentions LabVantage, Helpdesk doesn't know which LabVantage system you are referring to.
In order for your ticket to be handled efficiently, the specific system needs to be mentioned.
Submitting Ticket
- Mention what LabVantage system is affected: QC or CLS
- When possible, create/take a screenshot of the error message.
- Try to give as much detail as you can about what you were doing when the issue happened.
- What did you expect to happen?
Example Email
Example Helpdesk Email Stationery
If you want to standardize sending a Helpdesk ticket by email, you can use Outlook stationery. This creates a template to use.