• Go to the “Device Settings” tab in the printer driver properties and click on the button with the two blue arrows just below the “Advance” tab on top.

  • Click Yes


  • Click “OK”.


  • Click on “User Management (J)” and select “Department ID Management”. 

  • Click “Settings”.
  • Check the “Do Not Use Department ID Management When B&W Printing” option. 
  • Click “OK”
  • Click “Apply” and click “OK” to exit the Properties page.