Simply guide on 'How to open a ticket' ?

There are 2 methods , i'll show you the preferred one and the other :

1) Go to this website : https://kemin.freshservice.com/support/home 

2) This will be the windows where you are :

3) Write in a few words on the issue/request that you have

4) A lot of SA ( Solution Article ) will come up and you can easily browse their and search the best one for your needs

5) If there's nothing that match your needs you can open a new ticket by click the red button in the top right corner [ New Ticket]

6) This will be the windows when you can insert the information about your request :

7) All done ! To check-out the status of your request you can click on the link received via email or go in the home page ( https://kemin.freshservice.com/support/home  ) and click on [ Your Ticket ]

Second method is to send the request via email to : [email protected]

- To check-out the status of your request follow the step 7.