Ticket: https://helpdesk.kemin.com/helpdesk/tickets/347469


Below an example what could have happened when user is not not able to move this a BlueSheet document from KN MAINT to KN LIVE?

  1.  User copied from LIVE to MAINT using the Move to Maint button. (đź‘Ť)
  2. This workflow correctly created an item in the MAINT library (in this item there is metadata refering to the LIVE ID)  (đź‘Ť)
  3. But this MAINT document has been deleted from KN MAINT.  ( đź‘Ž )


  4. A new item was created in MAINT (copied from an old maint item, instead of starting from the Template).
    1. Additionally, user did not wait for the “Set basic metadata” workflow until version 9.0 (which might have removed all modifications v2.0 to 8.0).


       
  5. So the reasons why you can’t move this item to MAINTENANCE are
    1. The MAINT item was deleted (Step 3)
    2. This document exists in LIVE with status "moved to MAINT" (step 1 & 2) 


    3. An invalid document was used in MAINT for this LIVE BS. (step 4)

 

The only solution is that I restore the deleted document and delete the invalid MAINT doc.

Then you'll have to make to required modifications again in MAINT and then you can MOVE to LIVE.