Before you begin


 


When you can't remove a print job from the printing queue window by right-clicking the stuck job and clicking Cancel, you can try restarting your PC. This will sometimes remove offending items from the queue. If conventional methods and restarting your PC doesn't clear the stuck job, move on to the next steps.


How to remove a stuck print job from the print queue


There are a couple of ways that you can stop and start the print spooler.


How to remove a stuck print job with Command Prompt


Using the Command Prompt to stop and start the Print Spooler should no doubt be the quickest way to get things done, though I will show you how to use the Services portion following these steps.


  1. 1. Right-click the Start button.
  2. 2. Click Search.

  3. 3. Type Command prompt.



  1. 4. Right-click Command prompt.
  2. 5. Click Run as administrator.

  3. 6. Type net stop spooler and hit Enter on your keyboard.


  1. 7. Launch File Explorer from your Start menu, taskbar, or desktop.

  2. 8. Click the address bar in the File Explorer window.


  1. 9. Type C:\Windows\System32\Spool\Printers and hit Enter on your keyboard.

  2. 10. Click and drag to highlight the files.



  1. 11. Right-click the selected files.

  2. 12. Click Delete.


  4. 13. You can now return to the Command Prompt to restart the Print Spooler.

  5. 14. Type net start spooler and hit Enter on your keyboard.