ISSUE:

Not seeing expected emails from a Customer even if the quarantined emails were already released in Barracuda Email Security Services (BESS)

ROOT CAUSE:

The missing emails were moved in the user's Outlook Junk Email folder and tagged as spam emails.

SOLUTION:

1. Open your Junk Email folder.

2. Select and highlight the email message that you are expecting which was tagged as spam.

3. Do a right-click on your mouse, select Junk > Not Junk.

4. Click OK when the Mark as Not Junk windows pops out.

5.The message will then be moved back to the Inbox folder.