ISSUE:

How to increase the frequency of receiving Barracuda Email Security Service (BESS) Quarantine Notification so as not to miss critical, valid & important emails from Customers.

BACKGROUND:

Missed emails are very critical for the business specially if the quarantine emails are coming from our Customers. Increasing the frequency of receiving Barracuda Email Security Service Quarantine Notification will allow users not to missed important quarantined emails and thus allowing the latter to respond timely to our Customer's needs.

SOLUTION:

Set the notification frequency in the the BESS Quarantine Notification window. 

STEPS:

1: Login to the Barracuda Email Security Service portal. This link is under the Kemin Favorites or Bookmark.

2. Enter your Kemin Internet email address.

3. Key-in your Windows password.

4. The Barracuda Email Security Service Window will show up.

5. Go to Settings.

6. Go to Quarantine Notification.

7. Set the Schedule Notification Intervals.

8. Click Save.

9. Click Log Out.

10. On the the scheduled quarantine notification window that you have set, you should be able to received similar email in Outlook. Click Deliver or Whitelist if the quarantine email or emails are valid or if you are expecting emails sent from a trusted Customer or Vendors.