Issue:

1 Credit Note issued by user to Malaysia customer has select the wrong order type, RA4 for credit note.  

RA4 is a return type with no stock transaction, which mean order using this do not has any stock transaction history, and the correct order type for this Credit Note should be open in RA0.

So before user open a credit note in the correct order type RA0, we need to do a settlement for the credit note which has been issued under RA4.

Solution:

We has advise user to open a Debit Note in RA4, which mean the total gross amount will be a positive value to knock off with the wrong Credit Note in negative value.

The Credit Note and Debit Note amount can be check in ARS100, and this prove that finance able to use this DN to knock off previous CN amount without any issue.